FAQ's
Frequently Asked Questions (FAQs)
1. Are your sneakers high quality?
Yes — all sneakers sold by Puresneaks are high quality.
2. Do you offer returns or refunds?
No. All sales are final. We do not accept returns, exchanges, or offer refunds under any circumstances. Please make sure your order is correct before purchasing.
3. What if my package is lost or damaged?
Once your order is shipped, it’s no longer our responsibility. Please contact the shipping carrier directly for any issues with delivery, lost packages, or damage during transit.
4. How long does it take to ship my order?
Orders are typically processed and shipped within 2-3 weeks. Shipping times depend on the carrier and your location.
5. Do you ship internationally?
Yes, we ship worldwide. International buyers are responsible for any customs fees.
6. Can I cancel my order?
Orders cannot be canceled once placed. Please double-check your information before checking out.
7. How can I contact you?
The only way to reach us is by email:
📧 Puresneaks00@gmail.com
We usually reply within 24–48 hours.